Cheto provides an automated assistant that businesses use to answer their Instagram, WhatsApp and Facebook Messenger messages. If you have messaged a business that uses Cheto, we store your conversation with that business on their behalf.
Open Facebook → Settings & Privacy → Settings → Apps and Websites, find Cheto, and choose Send Request to request data deletion. We process these automatically and immediately return a confirmation code and a status link.
Email info@cheto.ai from the address associated with your account, or tell us the Instagram username you used to message the business. We complete these requests within 30 days.
Deletion is permanent and we keep no backup copies of deleted user data.
Check the status of your request →
If your business uses Cheto (the Cheto app or the panel at cheto.ai), you can delete your Cheto account yourself:
Deleting the account removes it and its billing records at once, and signs out every phone using the Cheto app. Your assistant's settings and your customers' conversations stay with your Instagram account until you ask us to remove them too: email info@cheto.ai and we delete them within 30 days. Invoices already issued are kept by our e-invoice provider for as long as Turkish tax law requires.
Cheto Gallery sign-ins are made for a business's staff by the Cheto team, at the business's request. To have yours deleted, write to info@cheto.ai with your Cheto Gallery username, or ask your business to. We delete it within 30 days.
Deleting the account removes its username, password and the list of accounts it could see, and ends its sessions on every phone. The customers' conversations shown in the app belong to the business and are handled as described above. On the phone the app keeps only the session, which signing out clears, and any videos you chose to save.
See our Privacy Policy for details on what we collect and why.